Remove the Pinballs

It is important to remove the pinball(s) prior to opening up the playfield. This procedure varies from machine to machine.

Open up your pinball machine cabinet and remove the playfield glass.

Ball location
Ball location for single ball games.
Quick eject
Quick flick to eject the ball to the shooter.

Determine how many pinballs you will need to remove. If your machine is EM or an early SS machine, you have only one ball to remove. However, if your game has multiball during play, you will need to remove several pinballs.


For single pinball machines, you may be able to reach “down the throat” of the bottom of the playfield where the pinball drains. It is usually easier to flip the pinball to the right, to the plunger, than it is to grab the pinball. Then remove the pinball from the plunger area.

WPC Ball eject menu
Bally / Williams service menu selection for solenoid test – used to eject the pinballs.
Operator control buttons for Williams WPC games

If you have a multiball game, you have several options. You can enter the service menu (consult your manual), then enter the tests and have the machine eject the pinballs. Some machines have a menu item titled “Trough Clear”. But most modern machine only have a solenoid test which will do the same thing.  Enter the solenoid test and let it run until the pinballs are ejected. you may have to close the coin door for the solenoids to work.

The buttons located inside on the coin door are shown in the picture to the right. These are the buttons on Bally/Williams games made in the 90’s.

Pinballs ejected
Multiple balls ejected
Ball eject menu
Data East / Sega / Stern service menu option to eject the pinballs.

Alternately, you may be able to manually move the pinball eject mechanism to move the pinballs to the plunger area.

For some machines, you may only need to move one solenoid. For others, you may have to move one solenoid to position the ball, then a second one to eject the ball.

Eject mechanism
“C” Shaped eject mechanism under the playfield.

The picture to the left shows the mechanism used on Bally / Williams games made in the 90’s to eject the pinballs to the plunger area. A quick push upon the “C” shaped metal piece will eject the pinball.

After you have gone to all this trouble to remove the pinballs, go ahead and treat your machine to a new set. New pinballs will reduce the wear and tear on the playfield.