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B. Getting Started
C. What is EM?
D. The Score Motor
E. What Not To Do - And Do
F. Parts Needed.
G. Basic Troubleshooting Hints
Pinball machines contain potentially lethal voltage. Dangerous voltage may remain for a period even after it is unplugged. Prior to opening a pinball machine, be certain to unplug it, then turn it on to insure that it was actually unplugged. It is recommended that the machine be allowed to sit several minutes to allow any remaining power to dissipate. Voltages as high as 120 VAC can be present on any plugged in machine and it can be lethal.
Repair should be left to properly trained personnel. If you are not qualified, you should not work on a pinball machine.
Solvents such as isopropyl alcohol and WD40 are flammable and should be used only in a well ventilated area. Do not operate the pinball machine until the vapor has dissipated. A spark in a machine can cause a fire. Follow all the warnings on the container. Never use WD40 on a pinball machine.
Proceed at your own risk!
It is with some trepidation that I write this section. Prior to proceeding, ask your self the following questions:
1) Am I good with mechanical items. Can I take apart [?], figure out what is wrong and put it back together, and more often than not, it works.
2) Am I patient? Organized?
If the answer to either of these two is not a resounding "YES", then find someone else to work on your pin. They may look like something one can tackle, but they are amazingly complicated wonders.
What is EM?
What is a EM pin? EM stands for "electrical mechanical" meaning relays, spinning reels, etc. Newer pins are SS (solid state), a perhaps outdated phrase for electronics, transistors, IC chips, and computers. And we frequently use the shortened "pin" to stand for pinball machine.
EM pins do not have circuit board and many consider them easier to work on as they do not require complex electronic troubleshooting skills. Yet EM pins evolved to be quite complex engineering marvels with complex circuit diagrams and any small little problem can cause them to stop working. A spinning motor may not be the problem, but something else, not obviously related, can be the issue.
How do you know if you have an EM pin? If your pinball machine has spinning scoring reels, like that on the right, it is EM. If the displays are electronic, glow and disappear when it is turned off, it is SS and this section is not appropriate for you.
Abra Ca Dabra - A Gottlieb EM
Gottlieb Score Motor
To access these switches, there are
holding the entire unit in
those and the
assembly can be repositioned
for easier access.
That Thing Under the Playfield Keeps Spinning!
To the left is the score motor from a Gottlieb pin. In many ways, it is the heart of the EM pin. The single biggest complaint is that this motor just keeps on spinning and never stops. As a result, most people start trying to troubleshoot the scoring motor. However, many times, the spinning scoring motor is a symptom of something else that is wrong. Scoring motors in Williams, Bally, Chicago Coin and others look different, but they all serve the same function.
While called a scoring motor, its is also used to reset the machine on start up. That would involve clearing the number of players, resetting the score (scoring reels) and the ball in play. If those other resets do not happen, then the scoring motor will continue to spin endlessly.
The scoring motor spins at start up to reset the pin. Everything, except # games, get reset to zero. That means the scoring reels (display player's score) must reset to zero - all of them. Ball in play - zero. For multiplayer games, player number must be reset. If any of those are not zero, fix that first.
"But everything reset, and my scoring motor keeps spinning! What do I do now?" Just because a reel resets to zero, doesn't mean that the scoring reel knows it. There is a switch on each reel, ball in play, etc. that must make contact. If they do not, then the scoring reel just keeps spinning. The switch must touch and make electrical contact. It may be necessary to bend it or clean it - but don't do that yet! Also, a stuck switch on the coin mechanism can cause the reel to keep spinning. Or a stuck tilt sensor. Plus the reel has a 'home' switch that gets used with each spin and must work for it to stop.
A malfunctioning score motor can cause all sorts of issues. A switch that does not close when it is supposed to can prevent scoring, not count the ball in play as being over, or not reset the active player. A switch that stays closed can lead to anomalies such as scores 5x that they are supposed to be.
In most cases, any scoring that does not start with a "1" involves the scoring motor. For example, scoring a "50" or "500" requires the scoring motor to spin and strike a switch 5 times.
We will get into troubleshooting later.
Williams Score Motor
To access the switches, remove the Phillips
screws to the left
and right of the switches.
Even though the wires are still attached, the
entire line of leaf switches will now
out for easier access to adjust
A Gottlieb Ball In Play Reel - Located in Backbox
One solenoid advances the ball in play,
This was all gummed up, preventing reset.
Cleaning it fixed the
spinning scoring motor
What Not To Do - And Do
If you have progressed to the point where you are ready to work on the contacts, remember the following cautions:
1) Never use anything flammable in any significant quantity - including WD40. There are all sorts of examples of people setting their machine on fire using WD40 or other contact cleaners. Just do not do it.
2) Don't work on a live game or anything plugged in. Even if it is turned off, a plugged in game can still be a lethal shock hazard. See 'cautions' at the beginning of this article.
3) Get the right tools! It is much easier to adjust switches using a flexstone and switch adjusting tools from pinball parts suppliers, than sandpaper / files and needle nose pliers. More switches get ruined by aggressive bending than any other cause. Learn how to adjust switches correctly.
4) Lubrication. Get the stuff that works best on EM machines and is not flammable. Pinball parts suppliers sell the right stuff. Use lubrication on on parts that require it. That is usually just motors and metal to metal contacts. Most parts are meant to be run dry and lubrication just gums up the works.
Ball In Play Reel Disassembled for Cleaning
How the heck am I going to get that back together?
5) Springs wear out. If a part does not reset or pull in, resist the temptation to stretch out that spring to increase the tension. In most cases, the spring is fine, but the part is gummed up and needs to be cleaned. In other cases, the spring is weak and should be replaced. A stretched out spring may, in some cases help, but it is usually a short term fix and will cause problems in the future. If stretching the spring a bit fixes the problem, order a new one and replace the worn out spring.
6) Take pictures. Lots of them. Digital cameras are your best friend. When taking apart a reel to clean it, all sorts of parts just begin to fall out. Remove that retaining ring and it may be all over. Sometimes, having another person to take photos is necessary. That plastic gear may need to be put back on, aimed in one direction, for it to work. Getting it all back in, in the right order, at the right position can be a challenge. On a disassembled item, your photos may be your only guide.
Looking for additional help? Please see these FAQ.
Part two: Troubleshooting a EM pin.
Return to the Introduction to Pinball Repair
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